Service Provider

This service is provided by Walk Cornwall who can be contacted at calumbeeson@icloud.com or via the enquiry forms on their website at walkcornwall.com

By using this website these Terms of Service, the Returns Policy and Privacy Policy shall apply in their entirety without exception.

Service Provider Obligations

Walk Cornwall undertakes to provide walking and hiking tours with skill and care and compliant with the HSE recommendations on the provision of First Aid. All tours will follow the current recommended safety advice. FAW Cornwall commits to treating all clients with equality and respect, with consideration of their individuality and diversity, whilst also ensuring reasonable adjustments are made for each client to meet their individual needs.

Tour Delivery

All tours shall be up to 8 hours long and delivered between 9am and 5pm. All tour leaders shall be qualified in Outdoor First Aid as a minimum.

Attendees

Walk Cornwall welcomes everyone on tours them and respects their Equality and Diversity without discrimination. Where attendees are under 16 they must be accompanied by a parent, guardian or other responsible person

Payments and Refunds

All payments must be made in advance, usually through the Walk Cornwall website or third party tour company. Where alternative payment methods are used, or additional payments are required, these will need to be made as soon as possible after receipt and made in advance of any tour unless agreed otherwise in advance.

Cancellation and Refunds

Full details can be found in the Returns Policy.

Liability

Walk Cornwall shall be liable for ensuring all its tour guides are outdoor first aid trained, knowledgeable about the tour area and act safely and responsibly.

Intellectual Property

All wording, images, layout, and formatting used on this website remains the intellectual property of Walk Cornwall and may not be use, in any format, without its express permission.

Copyright

All wording, images, layout, and formatting used on this website is considered to be covered by copyright law and remains the intellectual property of Walk Cornwall and may not be use, in any format, without its express permission. No part, in whole or in portion, of this website may be used in any format for commercial purposes by any other persons without the express permission of FAW Cornwall.

Confidentiality

All attendees personal information, views, opinions and image, whether written, verbal or in any other format, will remain confidential and will not be used in any way or format without the express permission of the attendee. Walk Cornwall commits to adhere to GDPR guidance as an absolute minimum. Walk Cornwall employees commit to total confidentiality when communicating with attendees and will not divulge any potentially sensitive information whether demonstrated, explained, seen, overheard, concluded, received or via any other method.

Disputes

Any disputes that arise over the quality or content of tours conducted by Walk Cornwall can be raised initially with Walk Cornwall for a suitable resolution. Where a resolution can not be reached this can be taken up with Trading Standards or an alternative governing body.

Changes in these Terms of Service

These Terms of Service may be changed/updated from time to time without notice. However, the Terms of Service that were in place at the point of booking each tour with Walk Cornwall shall apply until completion of the tour. When booking further tours it is advised to check the Terms of Service for any changes that may have occurred in the mean time.

Attendee Conduct

All attendees are required to uphold minimum standards of conduct during their tour. Any aggression, either physical or verbal, towards guides or other attendees will not be tolerated and is likely to result in the attendee being removed from the tour. All attendees must uphold minimum standards of respect for equality and diversity towards guides and other attendees and any acts of intolerance towards race, sex, religion, age, sexual orientation, or any other form of discrimination will not be tolerated and is likely to result in the attendee being removed from the tour. Attendees must not excessively drink alcohol, or take any recreational drugs immediately before or during the tour. Minor acts of poor conduct will result in a warning by the guide and where this persists it is likely to result in the attendee being removed from the tour. Where an attendee has been removed from a tour the following shall apply; a) no refunds shall be given, b) they may be banned from other tours in the future.

Force Majeure

Should unforeseen circumstances occur outside either party’s control that prevent a tour from taking place the following shall apply. Where Walk Cornwall cancels a tour, but the attendees would have been able to attend the fault will lie with Walk Cornwall and a full refund will be issued. Where the client cancels an event, but the Walk Cornwall would have been able to attend and less than 48 hours notice has been given the fault will lie with the client and no refund will be issued. Where neither party would have been able to attend neither party will be to fault and the tour will be rebooked on an alternative date with no bills or refunds issued. Where this is not possible within a 6 month period a 50/50 blame policy shall apply and a 50% refund issued by Walk Cornwall.

Public Comments

Any public comments posted on this website must abide by Walk Cornwall’s strict policy or they shall be removed. Public Comments may not; a) divulge personal data about any person that would normally be considered private information, b) encourage any illegal act, c) be racist, sexist, homophobic, religiously intolerant, or in any other way be considered discriminatory, d) be seen to be bullying, threatening, or intimidating any individual, e) be considered to be offensive to any individual or group of individuals, f) in any other way be considered by Walk Cornwall to not be in the public interest, not withstanding that Walk Cornwall encourages freedom of speech and right to personal expression where this does not cause offence or upset to other website users.